Shipping & Delivery Information

DOMESTIC SHIPPING POLICY

1. Shipment Processing Time. All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available. For shipping and order inquiries please visit us here: Click here or call +1 858 609 0509

2. Shipping Time vs. Handling time estimates

When completing your purchase,  you will notice shipping time estimates and options you can choose from.  These estimates are for TRANSIT TIMES ONLY and are NOT the same as our Handling times.  

* All orders have a handling/processing time of 1-3 business days.

     - This estimate is NOT apart of the shipping estimates you will recieve during checkout

To have an idea of when you will recieve your package,  please allow (1-3 business days)  for handling + the shipping time you chose during checkout. 

Ex: free ship (7-10 business days + 1-3 business days handling time) 

3. Orders made after 12pm PST

Orders made after 12pm PST will be ready for processing the following day.  

4. Shipping Rates & Delivery Estimates.

For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous United States. 

5. Canceling Orders After Receiving Your Shipping Confirmation

If you have recieved a confirmation of shipment and a tracking number has been provided to you,  we cannot refund or cancel your item.  Cancellations must be made before we ship out the item.  

6. Shipment Confirmation and Order Tracking. You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped. The tracking number will be activated within 24 hours.

7. Shipping Fees 

Any shipping fees paid for upgraded shipping such as standard,  express & elite are non-refundable 

8. Free Shipping & First Time Buyer Promos. GamesRuslive.com's free shipping promo extends to first time buyers only. The free shipping option applies to all orders shipped within the U.S for any size order with a transit time of 7-10 business days  and a 1-3 business day handling time. Free shipping offers are not valid on reshipment(if the order needs to be reshipped), Shipping Redirects or resends(If applicable). If your order needs to be resent to due an invalid address, you are responsible for paying for the resend as the promo does not apply to resends. If you choose NOT to have the item resent, then your item will be considered a return and therefor will be subjected to a 15% restock fee. as per our sites return policy.  

9. First Time Buyer Shipping promo. Please review option 4 above for information on all first time buyer shipping promos. All first time buyer shipping promos are subjected to the same terms. 

10. Signature Requirement. Small parcel orders do not require signature upon delivery. If you would like this option added to your order please contact GamesRuslive support by CLICKING HERE or call +1 858 609 0509, and be sure to include your order number. If this option is requested, please note that an individual must be present at time of delivery to provide the required signature.

11. Customs, Duties, and Taxes. Gamesruslive is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).

NO SHIPPING DAYS

GamesRuslive observes US national holidays and does not ship on those days.

LOST OR STOLEN PACKAGES

GamesRuslive is not responsible for lost or stolen packages after a confirmed delivery has been made to the household.  If the tracking shows the item has successfully arrived to the buyers location. GamesRuslive will not be held liable for any lost or stolen packages thereafter.  

Shipping
  • If approved for a return, you will be responsible for paying for your own shipping costs for returning your item(depending on the reason for your return).
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund. 

 Restocking Fees

  • There will be a restocking fee assessed to all products being returned(When Applicable). The restock fee applied will be no more than 15% of the purchase price.
  • Restocking fees will be taken out of your portion of the refund.
  • Restocking fees apply to all condition items being returned EX: (New, Like New, Preowned, New(Open Box).

Shipping fee Refund

  • Any cost paid for upgraded shipping options are nonrefundable Ex: (Express shipping, Standard shipping & Express Elite Shipping) 

Returning Merchandise 

  • When returning orders back to GamesRuslive, you (the buyer), are responsible for the package contents and MUST make sure all original contents of the order are shipped back together.
  • Failure to provide all contents of the order( accessories, manuals , cables, etc..) will result in a deduction of the refund due and/or a delay in receiving your refund. 

Shipping Labels: 

  • You(The buyer) are responsible for providing your own shipping label and proper packaging when returning items back to us.
  • Return labels are not offered by GamesRuslive.
  • You(The buyer) are responsible for shipping their own order and must provide tracking with their order in a timely manor when shipping the item back to us. 

Self Shipping Costs: 

  • The cost of shipping the item back to us is bared by the buyer and is not refundable cost. GamesRuslive will not be held responsible for the postage you(the buyer) decide to pay to ship back the item. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
  • If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item.

INTERNATIONAL SHIPPING

Gamesruslive.com ships globally. If you are located outside of the U.S and Canada, please contact a local GamesRuslive Reseller in your region. To find your local reseller, please visit: https://www.gamesruslive.com/pages/contact-us

We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.