DOMESTIC SHIPPING POLICY
1. Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available. For shipping and order inquiries please visit us here: https://www.gamesruslive.com/pages/contact-us or call (213)551-3547
2. Shipping Rates & Delivery Estimates.
For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous United States. Please note that the GamesRuslive Z18 Printer ships on a pallet as standard freight that cannot be expedited. Freight deliveries may require special handling.
3. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped(for all non "Pre-Ordered" purchases). The tracking number will be activated within 24 hours. If the unit you purchased was labeled as a "PreOrder" or "Special Order", tracking numbers will be provided by the manufacturer. However, the orders will not be fulfill till the fifth business day as the unit is transported from the manufacturer to the buyer.
4. Free Shipping(economy shipping) & First-time buyer Promos.
GamesRuslive.com free shipping also known as "economy shipping" promo extends to first time buyers only. The free shipping option applies to most orders shipped within the U.S for any size order with a transit time of 7-10 business days & with a 1-3 business day handling time. If the option is not available for your product, then it does not qualify for the free shipping promotion. The Free Shipping (7-10 business days) option must be available for the product during checkout, if not present, the item therefor does not qualify. Free & first-time buyer shipping offers are not valid on reshipment (if the order needs to be reshipped for any reason), Shipping Redirects or resends (If applicable). If your order needs to be resent to do an invalid address, you are responsible for paying for the resend as the promo does not apply to resends. If you choose NOT to have the item resent, then your item will be considered a return and therefor will be subjected to a 22% restock fee. as per our sites return policy.
5. First Time Buyer Shipping promo.
Please review option 4 above for information on all first time buyer shipping promos. All first time buyer shipping promos are subjected to the same terms.
6. Upgraded Shipping Options.
All upgraded shipping options (Standard Shipping 4-7 Business Days and Express Shipping - 1-3 Business Days) will still be subjected to a standard 2-3 Business Day Processing Time. The "processing time" is not added to the shipping estimate. Therefore, you should allow an additional 2-3 Business days to recieve your order in addition to the selected delivery time you chose.
*In an instance where the processing time is causing delays due to a high volume of orders. You will be provided with an upgraded shipping time to meet the delivery expectations given at no additional cost to you.
7. Signature Requirement.
Small parcel orders do not require signature upon delivery. If you would like this option added to your order please contact GamesRuslive support by CLICKING HERE, or call (619)485-1745, and be sure to include your order number. If this option is requested, please note that an individual must be present at time of delivery to provide the required signature.
8. Customs, Duties, and Taxes.
Gamesruslive is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).
9. Shipping to Puerto Rico, Hawaii, Alaska and, APO-FPO's
Due to limited availability of transportation, shipping times offered by GamesRuslive may not be valid. In most cases, shipping to these destinations will take anywhere from 3-5 weeks.
The timeliness of service to destinations outside the contiguous U.S. may be affected by the limited availability of transportation. Due to the variability of transportation, Package Services and USPS Retail Ground® packages may take up to three to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories.
This includes ZIP Codes with prefixes of 967 and 969 and those with the following prefixes: 995, 996, 997, 998, 999, 968, 006, 007, 008, and 009.
Transit times to Military APO/FPO/DPO will vary depending on operational conditions and the unit of the addressee. Get more information on MPO transit times here. To see the difference between USPS Retail Ground® and Priority Mail® items to MPO’s, click here.
10.. SHIPPING FEE REFUNDS
Any cost paid for upgraded shipping options are nonrefundable Ex: (Express shipping, Standard shipping & Express Elite Shipping)
11. SHIPPING LABELS
You (The buyer) are responsible for providing their own shipping label and proper packaging when returning items back to us. Return labels are not offered by GamesRuslive. The buyer is responsible for shipping their own order and must provide tracking with their order in a timely manor when shipping the item back to us.
12. SELF SHIPPING COST
If and when you (the buyer) are authorized to receive a refund, the buyer will only receive the purchase price of the item (minus any restock fees and shipping fees paid). The cost of shipping the item back to us is borne by the buyer and is not refundable cost. GamesRuslive will not be held responsible for the postage you (the buyer) decide to pay to ship back the item.
13. SHIPPING & PROCESSING TIME
All orders(except for special orders) are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as some as they become available. For shipping and order inquiries please visit us at https://www.gamesruslive.com/pages/contact-us or call (619)862-4374. It is customers responsibility to notify us of any issues regarding shipping time.
14. SPECIAL ORDERS (PREORDERS)
In an event where special orders are placed due to them being unavailable at our warehouse, Gamesruslive will reach out to the manufacturer to fulfill your order. special orders will be fulfilled(processed) within 5 business days. Processing does not guarantee a specific delivery time. Shipping estimates you will receive from USPS, UPS, FEDEX, or any other shipping service on this site will not be accurate. You agree not to hold GamesRuslive accountable for invalid shipping estimates provided by the shipping companies website when purchasing preordered merchandise from our website.
15. PROCESSING & TRACKING INFO FOR SPECIAL ORDERS (PREORDERS)
Tracking for orders will be provided ahead of time by the supplier during the processing phases. Receiving a tracking number for special ordered items does not imply that the item is currently in transit to your destination.
16. SHIPPING OPTIONS(PREORDERS)
Gamesruslive send out packages with different delivery agencies. Shipping options are subjected to change without notice. In some cases(special orders) Gamesrusllve will need to change the shipping services provided to fulfill your order. By accepting the terms and conditions, you give permission to gamesruslive.com to change the shipping services you requested in order to have your item fulfilled.
17. SHIPPING REROUTES(STANDARD ORDERS & PREORDERS)
Occasionally, shipment will need to be rerouted due to the ability to deliver by certain carriers. You agree not to hold Gamesruslive.com responsible for shipping redirects that cause a delay in receiving your package.
18. SHIPMENT DELAYS
You agree not to hold Gamesruslive.com accountable for shipment delays due weather conditions, manufacturer reroutes or missed fulfilment times.
19. CHANGES TO SHIPPING PROVIDERS
You agree not to hold Gamesruslive accountable for changing shipment providers after a shipping service was chosen during checkout
20. DELIVERY TIMES PROVIDED BY SHIPPING SERVICE
Gameruslive uses United states Postal Service software to give estimates of delivery times. these estimates are not accurate and at any time be changed or modified depending on the type of product and service you chose from GamesRuslive.com you agree no to hold GamesRuslive responsible for inaccurate information provided by the United States Postal Service shipping estimate software.
21. INVOLUNTARY OR VOLUNTARILY RETURNED TO SENDER
In an event where your package is marked by the shipping carrier as "return to the sender"(Gamesruslive or the manufacturer) regardless of whether this was involuntary or not, you will be given an option to have this item resent or refunded.
*It is the buyers responsibility to follow up with the shipping company to obtain more details as to why their package was not received.
Option for refund or resend:
*Refund will be subjected to a 22% restock fee and fees paid for shipping will not be returned
*Resend will be charged an additional shipping fee in accordance to the shipping time and carrier you decided to have us reship with.
22. LOST OR STOLEN PACKAGES
GamesRuslive is not responsible for lost or stolen packages after a confirmed delivery has been made to the household. If the tracking shows the item has successfully arrived to the buyer’s location, GamesRuslive will not be held liable for any lost or stolen packages thereafter.
23. PACKAGES LOST IN TRANSIT
It is the responsibility of the buyer to contact the shipping company to get information regarding packages that may be taking longer than usual to arrive to their location.
Gamesruslive.com ships globally. If you are located outside of the U.S, you will still be eligible to purchase and receive products from out site. Please note:
We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.
1. Paypal Global Shipping - All items shipped via PayPals global international shipping program will receive the first U.S tracking via our website fulfillment within 2-3 business days, then will receive a 2nd international tracking in 3-5 business days via email once we receive confirmation from our shipment partners that the item has successfully been received by the international shipping company.
2. All other international shipment option(non-paypal) - all other shipment options will receive an international tracking number within 2-3 business days without the need to receive a tracking U.S tracking number first.
3. Global Shipping Reroute - In some cases, unit shipped through usps global shipping program will be sent to two destinations. The first destination includes the USPS global shipping center located in Erlanger Kentucky. There after, your unit will be sent off to the international destination you provided in your order.
NO SHIPPING DAYS
GamesRuslive observes US national holidays and does not ship on those days.
LOST OR STOLEN PACKAGES
GamesRuslive is not responsible for lost or stolen packages after a confirmed delivery has been made to the household. If the tracking shows the item has successfully arrived to the buyers location. GamesRuslive will not be held liable for any lost or stolen packages thereafter.